Shipping and Returns
Because lampshades are delicate, lightweight yet highly bulky items, every Slice Shade is packed with meticulous care to ensure it arrives at your door in perfect condition.
Shipping to the UK mainland is completely free.
Dispatch & Transit Times
Ready-to-Buy Drops are dispatched from our studio within 3–5 working days.
Bespoke Commissions require a standard slow-made crafting window of 3–4 weeks before shipping.
International Delivery & Available Zones
Slice Shades currently ships to the following locations: UK mainland, the USA, Canada, and Australia.
If you are located outside of these zones and would like to make a purchase, please email us directly at hello@sliceshades.co.uk
All international orders are dispatched using a fully tracked and signed-for service.
Important Notice Regarding Europe & Northern Ireland:
Due to current product safety compliance regulations (the GPSR law), Slice Shades is temporarily unable to ship orders to countries within the European Union or Northern Ireland. Please get in touch for further info.
Customs, Duties & Taxes
Shipping costs calculated at checkout do not include any local customs, import duties or local tax charges levied by your destination country. As the customer, you are solely responsible for any destination charges that may occur upon arrival.
Returns
Because Slice Shades operates as a small, slow-made independent studio we do not support casual returns or bracket-buying (purchasing multiple sizes/colours to choose one and return the rest). Please measure your space and consult our Sizing Guide carefully before purchasing.
Bespoke Commissions
Because bespoke creations are hand-wrapped specifically to your custom size, shape and unique colour brief, we cannot accept returns, refunds or exchanges on any bespoke commissions.
Ready-to-Buy Drops
If you change your mind about an item purchased from a ready-to-buy drop, you must notify us via email within 14 days of delivery to request a return.
Items must be received back at the studio completely unused, undamaged and in their original packaging. If an item is returned damaged due to poor repackaging a deduction will be made from your refund to cover the loss in value.
You are solely responsible for organising and paying for return tracking. Because lampshades require large, specialised boxes please be aware that returning a bulky item safely via a tracked courier can be expensive. Slice Shades does not provide return labels or refund return shipping fees.
Cancellations
If you need to cancel a standard drop order before it leaves our studio, you must email us within 24 hours of purchase. Once an item has been dispatched, it cannot be cancelled.
Damages
Every shade is packed securely in walled boxes. In the unlikely event that your order arrives damaged due to courier transit please email clear photographs of both the exterior packaging and the damaged shade within 7 days of delivery so we can fast track a replacement or resolution for you.